Everyone seemed to get to speak their piece Tuesday night, but nobody got what they really wanted when Breckenridge Town Council unanimously passed a series of changes updating the town’s rules and regulations regarding short-term rentals.

Short-term renting has created a new way for property owners to earn extra income by renting out their homes for short stays on websites like Airbnb.com and VRBO.com or through property management companies. However, the practice has also ignited debates across the county as many people feel like short-term rentals are degrading the quality of life in residential neighborhoods.

The most contentious provision of the ordinance, passed Tuesday on second reading in Breckenridge, will allow the town to set up a 24-hour hotline so that people may call with complaints about short-term rentals. When a complaint comes in, the hotline will then contact a designated “responsible agent” who will have up to one hour to resolve the complaint or face a possible violation. Repeated violations could result in the loss of the owner’s business license. No violation would be assessed without a hearing, should the property owner request one.